The Reference and Information Resources and Services class was an introduction to understanding the proper techniques to providing reference services to patrons as well as the tools available for reference librarians.  The Reference and Information Resources and Services course covers the information and reference competencies set by the ALA.

2A. Concepts and issues related to the lifecycle of recorded knowledge and information, from creation through various stages of use to disposition.
2B. Concepts, issues, and methods related to the acquisition and disposition of resources, including evaluation, selection, purchasing, processing, storing, and deselection.
2C. Concepts, issues and methods related to the management of various collections.
5A. The concepts, principles, and techniques of reference and user services that provide access to relevant and accurate recorded knowledge and information to individuals of all ages and groups.
5B. Techniques used to retrieve, evaluate, and synthesize information from diverse sources for use by individuals of all ages and groups.
5C. The methods used to interact successfully with individuals of all ages and groups to provide consultation, mediation, and guidance in their use of recorded knowledge and information.
5D. Information literacy/information competence techniques and methods, numerical literacy, and statistical literacy.

Assignments:
Competency Check Looking over the program assignments, notes and materials, students compare subjects covered in the course to the competencies from the ALA guidelines.
Information Literacy in Public Library References Paper analyzing materials for consideration to be added into a special library.
Reference Review Paper reviewing the reference materials provided by the Westbrook Public Library, not only finding titles, but providing additional information about the material available.
Searching for Resources and Getting Results Using proposed questions by the professor, this paper uses a variety of resources to find sources to answer the proposed questions.